Privacy Policy for DGL Windows & Doors
Last updated: 26 / 10 / 2024
Introduction
DGL Windows & Doors (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information obtained through our website and in the course of providing our services. We are a trusted, local company based in Melton Mowbray, Leicestershire, with over 25 years of experience in the glazing industry.
By using our website or services, you agree to the collection and use of your information in accordance with this policy.
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1. Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Includes your name, address, email, and phone number.
- Transactional Information: Details regarding the products or services we have provided to you.
- Technical Data: Includes IP address, browser type and version, and other technical data collected when you visit our website.
- Usage Data: Information on how you use our website, products, and services.
- Marketing and Communications Preferences: Information regarding your preferences in receiving marketing information from us.
2. How We Use Your Information
DGL Windows & Doors may use your personal information for the following purposes:
- Providing Services: To supply and install our products, handle customer orders, and provide customer support.
- Improving Our Services: We analyse usage patterns to improve the design, functionality, and usability of our website.
- Marketing Communications: With your consent, we may send you updates, offers, and relevant news regarding our services. You may opt-out of these communications at any time.
- Legal Compliance: To comply with any applicable laws and regulations.
3. How We Share Your Information
We respect your privacy and do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers, including:
- Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors and IT service providers.
- Legal Obligations: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.
4. Security of Your Information
DGL Windows & Doors takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymise it.
6. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you
- Request the correction of inaccurate data
- Request the deletion of your data (subject to certain conditions)
- Object to the processing of your data
- Request the restriction of processing of your data
- Request data portability
- Withdraw your consent at any time, if consent is the basis for processing
To exercise any of these rights, please contact us using the contact details provided below.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, analyse traffic, and improve functionality. Cookies are small files stored on your device that help us recognise you and track your usage. You may set your browser to refuse cookies; however, this may affect your ability to access certain features of our website.
8. Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our practices, legal requirements, or other reasons. We will post any changes on this page, and if significant changes are made, we will provide a more prominent notice.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
DGL Windows & Doors
2a Oxford Drive
Melton Mowbray
Leicestershire
LE13 0AL
Thank you for choosing DGL Windows & Doors. Your trust is important to us, and we are committed to protecting your privacy.